Privacy Policy

Account information: name, email, phone number, password (stored hashed, never in plain text), and role (consumer, coach, or wellness center).

Profile & verification information: for coaches and centers, certifications, business documents, addresses, and bank/payout details submitted for admin approval.

Enquiry information: the Platform is a lead generation service. When you enquire about a retreat, program, or coach, we collect your contact details, preferred dates, and any message you include, and pass this on to the relevant wellness center or coach so they can respond directly. We do not process payments or collect card details on the Platform; any payment for a retreat or session is arranged directly between you and the provider.

Usage information: pages visited, device/browser type, IP address, and approximate location, collected automatically via cookies and analytics tools (see our Cookie Policy).

Communications: messages you send us via contact forms, support requests, or email.

• To create and manage your account and verify coach/center applications.
• To route your enquiries to the relevant wellness center or coach and notify you of their response.
• To send enquiry confirmations, approval status updates, and service-related notifications.
• To respond to support requests and resolve disputes.
• To improve the Platform, prevent fraud, and maintain security.
• To send marketing communications where you have opted in. You may unsubscribe at any time.
• To comply with legal obligations, including tax, accounting, and consumer protection requirements.

We do not sell your personal data. We share information only in these circumstances:

• With wellness centers/coaches you enquire with, to the extent needed for them to respond to your enquiry.
• With service providers who process data on our behalf, including cloud hosting (Supabase), email delivery (Brevo), and analytics (Google Analytics), each bound by confidentiality obligations.
• For legal reasons, to comply with a court order or government request, or to protect the rights, safety, or property of Travel Yogis, our users, or the public.
• In a business transfer: if Travel Yogis is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to this policy.

We retain personal data for as long as your account is active and as necessary to provide our services, resolve disputes, and comply with legal obligations (including statutory retention periods under Indian tax and consumer-protection law). You may request deletion of your account data at any time, subject to records we are legally required to keep.

Under the DPDP Act, you have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate or incomplete data.
• Withdraw consent for processing (e.g. marketing emails) at any time.
• Request erasure of your data, subject to legal retention requirements.
• Nominate another individual to exercise your rights in the event of death or incapacity.
• File a complaint with our Grievance Officer (below) or the Data Protection Board of India.

To exercise any of these rights, email privacy@travelyogis.com.

We use industry-standard safeguards, including encrypted connections (TLS), hashed passwords, role-based access control, and Row Level Security on our database, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar technologies for authentication, analytics, and preference storage. See our Cookie Policy for details and how to control them.

The Platform is not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

We may update this Privacy Policy from time to time. Material changes will be notified via the Platform or email. Continued use of the Platform after changes take effect constitutes acceptance.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

[Grievance Officer Name]
Yogicverse Private Limited, [Registered Address]
Email: privacy@travelyogis.com