Terms and Conditions

Travel Yogis is an online marketplace that helps people ("Guests") discover and contact independent wellness centers and wellness coaches ("Providers") offering yoga, Ayurveda, naturopathy, meditation and other wellness retreats, programs and sessions.

Travel Yogis does not itself run retreats or programs, provide coaching, treatment or accommodation, or take payment for them. Each retreat, program, session and stay is offered and delivered by the Provider listing it, and the agreement for it is between the Guest and that Provider.

• You must be at least 18 years old to create an account, and you must give accurate, current information when you register and keep it up to date.
• You can register as a Wellness Seeker (Guest), a Wellness Center or a Wellness Coach. Use the account type that matches who you are.
• Keep your password confidential. You are responsible for everything done through your account; tell us straight away at legal@travelyogis.com if you think someone else has used it.
• Wellness Center and Wellness Coach accounts, and each center, retreat, program and coach profile they create, must be approved by us before they appear publicly. We may ask for verification and may decline or withdraw approval, for example for incomplete or inaccurate information, a breach of these Terms, or safety concerns.

• Sending an enquiry or a reservation request does not confirm a booking. The Provider will check availability and, if they can accept, contact you directly to confirm the booking and explain how to pay.
• Where a listing offers it, you can choose to pay an advance payment (a deposit) or the full price. The amounts shown are the Provider's; the advance payment and any balance are paid directly to the Provider on the terms they confirm with you.
• Travel Yogis does not process payments and never asks for your card or bank details. Nothing is charged when you send a request through the Platform.
• Prices, inclusions, dates and availability are set by the Provider and may change until the Provider confirms your booking. Prices are shown in the currency stated on the listing.
• Check the details the Provider confirms — dates, room or accommodation type, what is included, and the cancellation terms — before you pay.

Cancellation, rescheduling, early arrival, stay extension and refund terms are set by each Provider and shown on their listing where they have provided them. The terms that apply to your booking are the ones the Provider confirms with you. Our Refund & Cancellation Policy explains how this works and what to do if something goes wrong.

If you list a center, retreat, program or coaching profile on the Platform, you agree that:

• You hold all licences, registrations, certifications, permissions and insurance needed to offer what you list, and any practitioner you name is qualified for the work described.
• Everything in your listings — descriptions, photos, prices, inclusions, accommodation, dates, facilitators and policies — is accurate and kept up to date.
• The price you show on Travel Yogis is not higher than the price you offer for the same retreat, program or stay on your own website or elsewhere.
• You respond promptly to enquiries and reservation requests, honour the bookings and terms you confirm with Guests, and handle payments and refunds with them fairly and lawfully.
• You are solely responsible for the quality, safety and delivery of your retreats, programs, sessions and accommodation, and for complying with the laws that apply to them.
• You only use Guests' contact details to respond to their enquiry or booking, and handle them as described in our Privacy Policy.

• The Platform can fill in listings for you by reading your website and other links you provide (for example with Fetch from Website or AI Retreat Creation), and may use AI to summarise or organise that content. This content can contain mistakes: you must review it and you remain responsible for everything published in your listings.
• You confirm that you own, or have permission to use, all text, photos, videos, logos and other material in your listings, including material imported from your website or social profiles.
• You grant Travel Yogis a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, adapt (for example resize or crop) and promote your listing content on the Platform and in our marketing, for as long as it is listed and for a reasonable period afterwards.
• We may edit listings for formatting, accuracy or consistency, and may remove content or listings that break these Terms or that we reasonably believe are inaccurate or unlawful.

Reviews, messages and other content you post must be honest, based on your own experience, and lawful. You grant Travel Yogis a non-exclusive, royalty-free licence to display and use that content on the Platform. We may remove content that breaks these Terms. Providers must not post reviews of their own services or offer incentives for positive reviews.

You agree not to:

• use the Platform for anything unlawful, fraudulent or misleading, or in breach of these Terms;
• send enquiries or requests with false contact details, or on someone else's behalf without their consent;
• post false, defamatory, offensive or misleading content, or content that infringes anyone else's rights;
• use the Platform to contact Guests or Providers for anything other than an enquiry or booking, or to send spam;
• scrape, copy or republish Platform content, or use automated tools to access the Platform, without our written permission;
• interfere with the security or working of the Platform, or access accounts or data you are not authorised to.

Information on the Platform about yoga, Ayurveda, naturopathy, detox, meditation and other wellness practices is general information, not medical advice, and is not a substitute for a diagnosis or treatment from a qualified doctor. Talk to your doctor before starting a retreat, program or practice, especially if you are pregnant, have a medical condition or take medication, and tell the Provider about anything relevant to your health and safety. You take part in any retreat, program or activity at your own risk.

The Travel Yogis name, logo, design, software and the content we create are owned by or licensed to us. We grant you a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose. You may not copy, modify or distribute any part of it without our written permission.

You can stop using the Platform at any time and ask us to close your account by writing to legal@travelyogis.com. We may suspend or close an account, or hide or remove listings, if you break these Terms, if we are required to by law, or to protect Guests, Providers or the Platform. Where reasonable we will tell you why.

Travel Yogis acts only as an intermediary that connects Guests and Providers and passes on enquiries and reservation requests. To the maximum extent permitted by law, Travel Yogis is not liable for the acts, omissions or negligence of any Provider, for injury, illness, loss or damage arising from a retreat, program, session or venue operated by a Provider, or for any dispute between a Guest and a Provider about pricing, availability, payment or refunds. The Platform is provided "as is"; we do not guarantee that it or any listing will be uninterrupted, error-free or accurate. Travel Yogis' total liability for any claim arising from your use of the Platform itself (as distinct from your dealings with a Provider) shall not exceed INR 5,000. Nothing in these Terms limits any liability that cannot be limited by law.

You agree to compensate Travel Yogis for reasonable losses, costs and claims (including legal fees) caused by your breach of these Terms, by your listing content, or, if you are a Provider, by the retreats, programs, sessions or accommodation you offer.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation, and failing that, shall be subject to the exclusive jurisdiction of the courts at [City], India, in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 where applicable.

Complaints about the Platform may be raised with our Grievance Officer: [Grievance Officer Name], email legal@travelyogis.com. We aim to acknowledge complaints within 48 hours and resolve them within 30 days, as required under Indian consumer protection regulations.

We may update these Terms from time to time. The date below shows when they last changed. We will tell you about material changes through the Platform or by email, and may ask you to accept the updated Terms. Continuing to use the Platform after changes take effect means you accept the updated Terms.