21 Days Metabolic Reset Program

Admission Policy

• Guests must carry their ID proof in original at the time of arrival. Foreign nationals are required to provide their passport and valid visa.

• At the time of arrival, guests must bring the reservation confirmation letter sent by the Centre.

• Check-in and check-out time is 24 hours. Beyond this, a half-day charge applies up to 4 hours; beyond 4 hours, full-day charges apply. Healthy snacks or lunch before departure can be provided upon CMO/consulting doctor's recommendation.

• The right to admission is reserved by the management and is non-transferable.

• Even if an application is cleared for provisional admission, actual admission is granted only after physical examination by our doctors. Visitors may be denied admission after consultation if required.

• Accommodation/package charges are payable from the date of confirmed reservation or the date of admission, whichever is earlier.

• Guests may reschedule their stay once, subject to availability, if the request is made at least 15 days before the original arrival date.

• Rescheduled dates must fall within 6 months of the original booking.

• Frequent amendments in booking dates are not entertained. After one postponement or advancement of dates, no further amendments will be permitted.

• Notice of postponement, advancement, or cancellation must be given at least 3 clear days prior to the confirmation date. If notice is given 2 days in advance, 50% of the deposit will be forfeited; if less than 2 days, the entire deposit will be forfeited.

General Rules & Disciplines

• Guests must bring their medical history and clinical reports for consultation.

• Every therapy and diet has its own specific therapeutic benefit — personal choice is discouraged. Any food or medicine allergies must be declared to the consulting doctor in advance or at the time of admission.

• Therapies are prescribed based on clinical condition. Delays or rescheduling requests may lead to cancellation of the therapy session.

• Guests above 80 years of age and children below 14 years are generally not permitted. Such requests require CMO approval.

• Guests weighing over 140 kg will not be admitted for treatment.

• Guests with unstable heart conditions, pregnant women, immobile or visually impaired guests, and patients in terminal stages of cancer, TB, or any contagious/infectious disease will not be admitted.

• Some treatments will not be prescribed during the menstruation period of female guests.

• Self-medication is prohibited. Any essential medications must be declared to the CMO, who may permit their use under in-house doctor supervision. All drugs or medicines in your possession must be disclosed at the time of arrival.

• Tea, coffee, and aerated soft drinks are not allowed. Outside food and drinks (except fruits) are prohibited. Food supplements and therapy-related items are available at our centre if prescribed.

• Use of mobile phones and other electronic devices is restricted on campus, except inside guest rooms.

Alcohol, cigarettes, pan, gutka, or any form of nicotine are strictly prohibited. A guest found using or in possession of such items may be summarily discharged.

• Guests are not permitted to leave the premises without the permission of the CMO.

• Do not bring valuable ornaments to the property. The management will not be responsible for any loss of valuables.

• Avoid using laptops, mobile phones, and earphones on campus as they divert attention from your wellness goals.

• Guests are advised to carry comfortable clothing: loose cotton garments (kurta-pyjama/salwar-kameez), sportswear, running shoes, swimwear, and appropriate wear for winter and rainy seasons.

• Guests are requested to follow all rules and regulations, maintain decorum, and preserve the sanctity of the property.